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Return Policy 

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All products purchased from Ninestar are warranted to be free from manufacturing and material defects for a period of 1 year from the date of purchase. If, at any time, Ninestar's products fail to perform according to the aforementioned, Ninestar will replace the item or credit the full purchase price. Ninestar's warranty coverage does not include freight related damages, improper installation, storage, or abuse of the products. Ninestar holds liability to the purchase price of the product that is sold. Ninestar will not be held liable for incidental or consequential damages of any kind. Buyer accepts full responsibility for use of said products.



Prior to returning any merchandise (defective or otherwise), customers must contact Ninestar to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, write address or Return Authorization Number on the outside of the original packaging. A 10% restocking fee will apply for all non-defective returns. Non-defective returns are only accepted within 30 days of the original invoice date. Return Authorization Numbers are valid for 30 days from date of issue. All returns are subject to inspection by Ninestar on the resell condition, and credit will be issued after the product have been received and inspected. All returns freight shipping charges will be the responsibility of the customer, unless the error was due to Ninestar.


All defective returns must be pre-authorized by Ninestar and have a Return Authorization Number. Returns without an RA number will be refused. Contact your sales representative or our customer service team to request an RA number. Ninestar will credit or exchange the defective product after receipt and inspection of the merchandise.


All shortages and damages from FedEx, UPS, or other freight carriers must be reported to Ninestar within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies. 


Please click here to download our updated return policy.